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We're Here to Help.
Need help using Seller Studio? Start a conversation with Jumi for immediate guidance on product preparation, pricing, listing content, image uploads, subscriptions, and other platform questions.
Fastest way to get help
Chat with Jumi
Jumi is the Seller Studio assistant. It can answer questions about how the platform works, explain subscription plans and credits, help with the product preparation workflow, and guide you through common tasks.
If Jumi cannot resolve your question, you can request to speak with a Seller Studio team member from within the chat. The team member will join the conversation and respond there.
Look for the Jumi button in the bottom right corner of this page.
What Jumi can help with
- How to add and organize your products
- Understanding subscription plans and credits
- How pricing calculations work
- Preparing listing content and images
- Connecting your Jumia store and submitting products
- Managing team members and roles
- Billing, payments, and account settings
Prefer to write?
You can reach us by email for matters that require written communication or that fall outside what Jumi can handle.
chibuzorauthur@gmail.comWe read every message and will get back to you. We do not offer a guaranteed response time, so for immediate help, Jumi is the better option.
Still have a question?
Open the chat for an immediate answer, or send us an email and we'll follow up.